Support

Need help with scoring, purchases, sync, profiles, match history, or privacy? Use the sections below or contact us directly.

Email support

Contact support

For Dartboard support, feedback, bug reports, or account questions, email Pingeo LLC at support@pingeo.ai.

When reporting a problem, include your device model, operating system version, Dartboard app version, and the steps that led to the issue. Screenshots or screen recordings are helpful when the problem is visual.

Purchases and Dartboard Pro

If Dartboard Pro does not unlock after purchase, open Dartboard and use Restore Purchase from the paywall or settings. Apple purchases are handled through StoreKit. Android purchases are handled through Google Play Billing.

For billing, refund, or payment questions, use Apple Support or your Apple purchase history for Apple purchases, and Google Play Help or your Google Play purchase history for Android purchases.

iCloud sync

iCloud sync is optional and available only in the Apple version of Dartboard. It can be enabled or disabled in Dartboard settings. Sync covers profiles, analytics, and completed matches when available.

If sync is not working, confirm that you are signed in to iCloud on the device, that iCloud is available, and that Dartboard sync is enabled in the app.

Profiles, matches, and data

Dartboard stores profiles, match settings, scores, dart entries, history, watchback data, and statistics in the app. You can delete all Dartboard data from the app settings.

If you use iCloud sync, deleted synced data may also be removed from your private iCloud database depending on the sync state.

Ads and privacy choices

Free users may see ads. Where required or available, Dartboard shows consent or privacy controls before requesting ads or from Dartboard settings.